Cancellation & Returns Policy Of Thalasi:
If you would like to cancel your order before it has been dispatched from our fulfillment center, please write to us at whatsapp on +916352706662 with your order details. We will cancel the order without any extra fees and you should receive the refund in your Payment Account only within 7 days of acceptance of order cancellation.
Returns / Replacements:
If you are not satisfied with a product that you have purchased on the Thalasi website, you have an option to raise a return/replacement request within 15 days of delivery of the product.
You can either request a replacement unit or return the product and get your money back within 7 days of the return replacement. To raise return/replacement requests, kindly whatsapp on +916352706662 along with a genuine reason for the return/replacement request. Please note that we may ask for photos or videos of the product to approve your request. So, kindly take photos/record videos while unboxing the order.
Please ensure that the product is returned with its original packing, box (if any), bill, and any other material that came along with the product. The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. If these steps are taken, the original purchase amount will be credited to your store payment account.
Please note that for both returns and replacements, there will be a cancellation fee of ₹120 for and actual two-way shipping charges will be applicable for return & fee of ₹160 will be applicable for replacement.
Please note that the Thalasi exchange and repair policy is applicable only in India. Unfortunately, at this time we do not accept returns, refunds, and exchanges outside of India. In the unlikely event that a product requires a repair within the warranty period, please contact us at email@example.com. In most cases, you will be expected to return the product by courier at your cost to an address in India.
PLEASE KINDLY MAKE SURE TO TAKE THE UNBOXING VIDEO WHENEVER THE ORDER GETS DELIVERED (It helps in case of any discrepancy like Item Lost Or Duplicate Product Received or Wrong Product Received or Issue Related to Product). Refund in such cases are only possible if the Unboxing Video at the parcel delivered is available.
Refunds will only be given if the product is under return conditions.
Link for Refunds: https://forms.gle/GqfXY5ukYrhdpZ8C6